Privacy Policy

1. Who We Are

Big Horn Remodeling is a licensed Nevada general contractor (Nevada State Contractors Board B-2 General Building License #0091383) based at 2620 Regatta Drive, Suite #102, Las Vegas, NV 89128. We provide residential and commercial remodeling, permit services, and tenant improvement work throughout the Las Vegas Valley and Clark County. This privacy policy describes how we collect, use, and protect personal information through our website at bighornremodeling.com.

2. Information We Collect

3. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and answer your questions
• Schedule and conduct in-home consultations
• Prepare written estimates and proposals for your project
• Communicate with you about your project from inquiry through completion
• Coordinate with permits, inspectors, and trade partners involved in your project
• Follow up with you after the project is complete to confirm satisfaction and address warranty matters
• Keep records required by the Nevada State Contractors Board and applicable construction and tax law

4. Text Messaging and Phone Calls

If you provide your phone number to us, you authorize Big Horn Remodeling to contact you at that number by phone call and by text message in connection with your inquiry, your project, or your prior business with us. We do not send marketing or promotional text messages.

You may opt out of text messages at any time by replying STOP to any text we send you, or by telling us in any other way that you no longer wish to receive texts. Standard message and data rates from your carrier may apply.

5. Cookies and Website Analytics

Our website uses Google Analytics (provided by Google LLC) to understand how visitors use the site. Google Analytics uses cookies - small text files stored on your device - to collect information including your IP address, the pages you view on our site, the time and date of your visit, and similar technical data. This information is processed by Google in accordance with Google's Privacy Policy.

We do not use cookies to track you across other websites for advertising. We do not use Facebook Pixel, Google Ads remarketing pixels, or other cross-site tracking technologies.

You can disable cookies entirely in your browser settings. Doing so may affect how some parts of the website function but will not prevent you from contacting us.

6. How We Share Information

We do not sell your personal information. We do not share your personal information with marketing companies, lead-generation services, or data brokers.

We share your information only in the following limited circumstances:

• With service providers who help us run our business - for example, our website hosting provider, our email provider, our project management software, and our accounting and tax professionals. These providers are bound by contract or by professional rules to use your information only on our behalf.
• With trade partners and subcontractors working on your project - when necessary to perform the work you've hired us to do. For example, we may share your project address with a licensed plumber or electrician who is performing a portion of the scope of work on your project.
• With government agencies and inspectors - when required by law or by the applicable permitting jurisdiction (City of Las Vegas, Clark County, City of Henderson, City of North Las Vegas) in connection with permit applications, inspections, and the legal records associated with construction work.
• When required by law - for example, in response to a valid subpoena, court order, or law-enforcement request, or to enforce our contracts.

7. How Long We Keep Information

We keep the information you provide us for as long as needed to operate our business and meet our legal obligations. In practice, this typically means:

• Inquiry and lead information: kept until you ask us to delete it, or until we have had no contact with you for an extended period.
• Active project records: kept throughout the project and for as long as required by warranty and contractor record-keeping rules.
• Permit, inspection, and project records: retained for the period required by Nevada law, generally for several years after project completion.
• Accounting, tax, and contract records: retained for the period required by federal and Nevada tax law.

8. How We Protect Information

We use reasonable physical, electronic, and administrative safeguards to protect the information we collect. This includes secure, password-protected business systems, encryption of website form submissions, and access controls limiting who within our company can view your information. No method of internet transmission or electronic storage is completely secure, however, and we cannot guarantee absolute security. If a data incident affecting your information ever occurs, we will notify you as required by Nevada law.

9. Your Rights Under Nevada Law

Under Nevada Revised Statutes Chapter 603A, Nevada residents have certain rights regarding the personal information businesses collect from them through websites. Specifically, you have the right to ask us to opt you out of any sale of your personal information.

Big Horn Remodeling does not sell personal information. If you ever want to confirm this in writing, or you want to ask us to delete the information we have about you, or you want to ask us to correct information we have about you, you can do so by contacting us using the information at the end of this policy. We will respond within the time required by Nevada law (currently 60 days, with one possible extension).

You can also at any time:

• Ask us what information we have about you
• Ask us to correct or update that information
• Ask us to delete that information, subject to our obligation to keep certain construction and tax records
• Opt out of any future marketing communications
• Unsubscribe from any project communications by texting STOP or emailing us

10. Children's Privacy

Our services are for adults. We do not knowingly collect personal information from children under 13 years of age. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it.

11. Links to Other Websites

Our website may contain links to other websites - for example, our Google Business Profile, our social media profiles, and review platforms. We are not responsible for the privacy practices or content of websites operated by other companies. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, our service offerings, or applicable law. When we make a change, we will update the "Last updated" date at the top of this page. For material changes, we may also post a notice on our home page. Your continued use of our website after a change becomes effective constitutes your acceptance of the updated policy.

13. Contact Us About Privacy